الشروط والأحكام

Version: 2026-11-06 · Effective: November 6, 2026

These Terms & Conditions (the "Terms") are an agreement between you (the "Customer", "you") and Wheelvoy ("Wheelvoy", "we", "us") for the use of our website, customer portal and services. By ticking "I agree", typing your name and signing when you open an account, you confirm that you have read, understood and accepted these Terms and our Company Policy (section 14). If you do not agree, do not open an account or use our services.

1. Our services

Wheelvoy helps customers buy vehicles at U.S. auctions (such as Copart and IAAI) and arranges inland transport, storage, loading, ocean shipping and export documents to the destination port. Unless agreed in writing, we act as your agent and freight arranger; we are not the seller of any vehicle and we do not own the trucks, warehouses, vessels or ports used for your cargo.

2. Your account

• You must be at least 18 years old and legally able to enter into contracts. If you sign up for a company, you confirm that you are authorized to bind it.
• The information you give us must be true, complete and kept up to date (name, address, phone, email and company details).
• Your account becomes active only after you verify your email and our team approves it. We may refuse or close an account at our discretion, for example if information cannot be verified.
• You are responsible for keeping your username and password secret and for everything done with your account. Tell us at once if you think someone else has used it.
• You are fully responsible for every purchase made through your account. All bids, auction purchases, orders, shipments, fees and charges placed through your account — by you, your employees, your sub-customers or anyone using your username and password — are your responsibility and you must pay for them, even if you say you did not authorize them, until you have told us in writing that your account may have been misused.
• Sub-customer accounts you create are your responsibility, including their orders and payments.

3. Identity verification

To open an account you must upload a clear copy of a valid government-issued photo ID (front and back), such as a passport, national ID card or driver's license. We use it to confirm who you are, to prevent fraud, and because U.S. export rules require us to identify the exporter / ultimate consignee of each vehicle. We may ask for more documents (for example a commercial registration, power of attorney or proof of address) before shipping.

4. Auction purchases

• You are responsible for every bid and purchase placed through your account, for you or under your instructions, and for paying the full purchase price, auction fees, buyer fees, gate, environmental and title fees and any auction storage or late fees.
• Auction vehicles are sold "as is, where is". Condition reports, photos, mileage, keys and damage descriptions come from the auction and are not guaranteed by Wheelvoy. Check the auction listing carefully before bidding.
• Auction rules and fees apply and may change without notice. Fees shown in our calculator follow the published auction tables at the time and may differ from the final auction invoice.

5. Quotes, rates and the cost calculator

• Inland and ocean rates are quoted per month. It is your responsibility to have a valid rate quote at the beginning of every month; ask your sales manager to update expired quotes.
• Results from our online cost calculator are estimates only. They are not a quote, an invoice or an offer of finance, and the final charges may be different.
• Rates may change because of carrier, fuel, port, currency or government charges outside our control.

6. Payment

• Payment is due before your cargo arrives at the destination or by the due date on the invoice, whichever is earlier. Late payments may be charged a late fee of $100–$250.
• Payments are made by the methods shown on your invoice. Bank and transfer fees are paid by you. Invoices in currencies other than U.S. dollars use the exchange rate stated on the invoice.
• We may hold vehicles, titles and shipping documents (and not release them at the destination) until all amounts owed on your account are paid in full.
• Charges caused by your delay, wrong information, missing documents, inspections or government action are added to your account.

7. Transport, loading and carriers

We will try to use your preferred carrier, but because of port congestion we may load your cargo with whichever carrier is available at the time of loading. Sailing and arrival dates (ETD / ETA) are estimates from the carriers and are not guaranteed. We are not responsible for delays caused by carriers, ports, weather, strikes, customs or other events outside our reasonable control.

8. Storage

Storage is free for 30 days for vehicles loaded out of our facilities. After 30 days, storage is charged at $15 per vehicle per day, whatever the reason for the delay. Deliveries to our warehouses are by scheduled appointment only (email dispatch@wheelvoy.com).

9. Titles and documents

A vehicle can only be exported with a valid title or other export document accepted by U.S. Customs. Delays or extra costs caused by missing, late or defective titles are your responsibility. You authorize us and our agents to prepare and file export declarations and shipping documents for your cargo.

10. Customs, inspections and prohibited items

• U.S. Customs and Border Protection may stop any shipment for inspection, randomly or otherwise. All costs from an inspection or hold are charged to the shipper.
• You must not ship prohibited or restricted items, and vehicles must be empty of personal belongings unless agreed in writing. See the list of prohibited and restricted items on cbp.gov.
• Vehicles and equipment with lithium batteries are shipped as hazardous cargo (UN3171), and hybrid vehicles under UN3166. Extra hazardous fees may apply.
• You are responsible for import permits, duties, taxes, VAT and clearance rules in the destination country.

11. Damage, loss and insurance

Vehicles travel at the risk of the owner. We strongly recommend marine cargo insurance for every shipment; we can arrange it on request at your cost. Claims against truckers, warehouses or ocean carriers are subject to their own terms and liability limits, and we will help you file them. Report any damage in writing with photos within 3 days of delivery. To the extent allowed by law, Wheelvoy's liability for any shipment is limited to the fees we charged you for that shipment, and we are not liable for indirect losses such as lost profit or loss of use.

12. Your information and privacy

We use your personal information and ID only to open and manage your account, provide our services, meet legal and export requirements, and contact you about your orders. We share it only with the auctions, carriers, customs brokers, government agencies and service providers needed for your shipments, or when the law requires. We do not sell your information. ID copies are stored securely and only authorized staff can view them.

13. Electronic signature and communications

You agree that ticking "I agree", typing your full name and drawing your signature is your electronic signature and has the same effect as signing on paper. We keep a record of the version you accepted, the date and time, your IP address and your browser. You agree to receive invoices, notices and other communications by email, WhatsApp and through the customer portal.

14. Company Policy

These are our company policy rules.

1. Due to increased port congestion across the country we will have to load your cargo with whichever carrier is available at time of loading. As always we will try to honor all clients requests for preferred carriers when possible.
2. It is the shippers responsibility to make sure they have a valid rate quote at the beginning of every month. Please ask your sales manager to update your quotes in the event that they have expired.
3. Deliveries to all warehouse are via scheduled appointments only. Shippers can schedule appointments via email @ dispatch@wheelvoy.com
4. Storage is free for 30 days for vehicles loaded out of our facilities. After 30 days storage charges are $15/day regardless of the reason for delay.
5. Note all lithium battery-operated vehicles and equipment with lithium batteries installed are to be transported as hazardous with UN3171, this includes hybrid vehicles as well under UN3166.
6. Payment is due prior to cargo arrival or on the due date indicated on invoices. If not submitted on time late fees $100-$250 may apply.
7. All full container rates are subject to flat export chassis fee of $55/container.
8. Please note that United States Customs and Border Patrol has the right to randomly or otherwise stop any outgoing or incoming shipment for inspection. In case of such stoppage all associated charges involved are on the account of the shipper.
9. A list of prohibited/restricted items can be found via below U.S. Government website link:

15. Changes, termination and law

• We may update these Terms or the Company Policy. The new version is posted on this page with a new version date; important changes will be sent by email. Using our services after a change means you accept it.
• You may close your account at any time after all amounts owed are paid. We may suspend or close accounts that break these Terms.
• These Terms and the Company Policy are governed by the laws of the State of California, USA, and applicable U.S. federal law, without regard to conflict-of-law rules. Any dispute will be decided by the state or federal courts located in California, and you agree to their jurisdiction. If any part is found invalid, the rest stays in force.
• Each time these Terms or the Company Policy change, you must read and sign the new version before you can continue to use your account.
• These Terms are written in English. Translations are provided for convenience; if there is a difference, the English version applies.

16. Contact

Questions about these Terms: info@wheelvoy.com · Accounting: accounting@wheelvoy.com · WhatsApp +1 916 539 5092.