wheelvoy
Help

How can we help?

Answers to common questions, step-by-step videos for buying at auction, and the forms you need.

Common questions

How do I buy a car from a US auction?

1) Create your account and wait for approval.
2) Choose a car on Copart, IAAI, Manheim or ADESA and send us the lot number.
3) We check the total cost with you, bid and buy it for you.
4) You pay the invoice, and we transport and ship the car to your port.

Which auctions do you buy from?

In the USA we buy from Copart, IAAI, Manheim and ADESA, and we can handle special requests for cars outside the auctions. We now also buy cars in Europe from auctions and dealers.

How much does it cost?

The total depends on the car price, the auction, the pick-up location, the destination port and the vehicle type. It includes the auction and buyer fees, gate fee ($95), environmental fee ($15), title fee, US inland transport, ocean shipping and (for some ports) customs. Use our free cost calculator to see the full estimate.

How do I open an account?

Sign up on our website: fill in your details, verify your email, upload your ID (front and back) and sign our Terms & Conditions. Our team then reviews and approves your account, and you receive an email when you can log in.

How can I track my car?

Log in to your account. Under Vehicles and Containers you can see the status of every car, the booking and container numbers, the ETA, photos and documents. We also send status updates by email.

How long does shipping take?

It depends on the auction location, the destination port and the sailing schedule of the shipping line. When your car is booked, the estimated departure (ETD) and arrival (ETA) appear in your account. Ask our team for the current transit times to your port.

Which ports do you ship to?

We ship to ports including Salalah and Sohar (Oman), Jebel Ali (UAE), Port Said and El Sokhna (Egypt), Benghazi, Khoms and Misurata (Libya) and Lomé (Togo). Contact us for other destinations.

How and when do I pay?

Payment is due before your cargo arrives at the destination, or by the due date on the invoice. Late payments may be charged a late fee of $100–$250. The payment methods are shown on your invoice. Vehicles and documents are released when the account is paid in full.

Is there a storage fee?

Storage is free for 30 days for vehicles loaded out of our facilities. After 30 days storage is $15 per day, whatever the reason for the delay.

Do you handle customs clearance?

Yes, we prepare the export documents in the USA, and at supported destinations we handle the clearance paperwork at the port. For Oman the calculator also estimates customs, VAT and clearance. Import rules and duties in your country are your responsibility.

Which documents do I need?

To open an account: a government photo ID (front and back). Companies can add their company registration, tax ID and VAT ID in their profile. Each vehicle needs a valid title or export document; we take care of the export paperwork.

Can you ship electric or hybrid cars?

Yes. Electric cars and equipment with lithium batteries are shipped as hazardous cargo (UN3171), and hybrids under UN3166, so extra hazardous fees may apply. Ask our team for the price to your port.

Can I put personal items in the car?

Vehicles must be empty of personal belongings unless agreed in writing, and prohibited or restricted items can never be shipped. U.S. Customs may inspect any shipment; inspection costs are paid by the shipper.

Can you buy a car for me in Europe?

Yes! Tell us which car you want or send us the listing link. We check it, buy it from a European auction or dealer, arrange the pick-up and export documents, and ship it to your port.

How can I contact you?

Chat with us on WhatsApp at +1 916 539 5092, email info@wheelvoy.com (sales: sales@wheelvoy.com, accounting: accounting@wheelvoy.com), or send a message from our contact page.

Video tutorials

Short videos that walk you through buying, paying for and collecting auction cars.

Buying at Copart

Co-Part Registration

Sign Up & Register https://www.Copart.com/Register Welcome to Copart's new registration and sign in process. Thinking of buying used, wholes...

Co-Part Membership

Join Copart Today! https://www.Copart.com/Register Congratulations on starting the Copart registration process! Once you submit your informa...

Co-Part License and Document Upload

Join Copart Today! https://www.Copart.com/Register Now that you’ve chosen and paid for your Membership, you will need to submit a government...

Vehicle Search

Find your next car at Copart! https://www.copart.com/search Copart recently made our search results pages easier and more intuitive so you c...

Find a Copart Location Near You

Copart Auto Auctions: We’ve made our locations pages even more informative with our newest update. Information about a Copart location’s upc...

Get Arbitration Protection When You Buy Copart Select Auction Vehicles!

Visit us online: https//www.Copart.com/Select Sign up for a Copart Membership: https//www.Copart.com/Register Arbitration has arrived to Cop...

Copart Buyer Education

This series is intended to provide you some pro tips on inspecting vehicles before auction, especially if you've never bought in an online a...

Payments

Billing and Payment

Visit us online: https://bit.ly/copartupgrades Copart payment options | Copart financing | Copart invoicing | Copart fees and payment At Cop...

Payment and Pickup

https://wwww.copart.com/payment Register to bid on vehicles HERE: https://www.copart.com/doRegistration You've just won a vehicle, what's ne...

Deposits

How to buy auction cars from Copart? To purchase Copart auction vehicles, add a deposit! This video shows you the step by step process for a...

Wire Transfers

https://www.copart.com/member-payments We recommend wire transfers as a payment method for Copart's international Members and some of our Am...

Credit Card Payments

https://www.copart.com/member-payments To pay with a new credit or debit card, go to payments tab, check the box next to the cars you want t...

Pick-up and delivery

Vehicle Delivery

Learn more HERE: https://www.copart.com/delivery Register HERE: https://www.copart.com/register Copart delivers vehicles to your business or...

Still need help?

Our team is happy to help on WhatsApp, by phone or by email.

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