Company Policy Rules
These are our company policy rules.
- Due to increased port congestion across the country we will have to load your cargo with whichever carrier is available at time of loading. As always we will try to honor all clients requests for preferred carriers when possible.
- It is the shippers responsibility to make sure they have a valid rate quote at the beginning of every month. Please ask your sales manager to update your quotes in the event that they have expired.
- Deliveries to all warehouse are via scheduled appointments only. Shippers can schedule appointments via email @ dispatch@wheelvoy.com
- Storage is free for 30 days for vehicles loaded out of our facilities. After 30 days storage charges are $15/day regardless of the reason for delay.
- Note all lithium battery-operated vehicles and equipment with lithium batteries installed are to be transported as hazardous with UN3171, this includes hybrid vehicles as well under UN3166.
- Payment is due prior to cargo arrival or on the due date indicated on invoices. If not submitted on time late fees $100-$250 may apply.
- All full container rates are subject to flat export chassis fee of $55/container.
- Please note that United States Customs and Border Patrol has the right to randomly or otherwise stop any outgoing or incoming shipment for inspection. In case of such stoppage all associated charges involved are on the account of the shipper.
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A list of prohibited/restricted items can be found via below U.S. Government website link:
Prohibited and Restricted Items | U.S. Customs and Border Protection (cbp.gov)